Patient Support Service
You take care of yourself. We’ll take care of the rest.
A comprehensive service
We support you in the management of your medical devices and assist you with administrative procedures involving health insurance providers.
Our dedicated and specialized team handles your prescriptions and supplies medical equipment from a responsive, multi-brand inventory, ensuring that urgent needs are met promptly.
Hospilux delivery staff tailor each delivery to your specific requirements, providing a fast, discreet, and personalized service.
"Responsiveness, trust, and service excellence are at the heart of our commitment."
Areas of Care and Support Solutions
Stoma care and related medical devices
Urinary disorders (intermittent self-catheterization, urinary incontinence)
Laryngectomy care
Tracheostomy care
Nutritional disorders and malnutrition (feeding pumps, enteral nutrition, oral nutritional supplements)
Respiratory failure and oxygen therapy
Vital signs monitoring
Suction and secretion management
Heart failure
Medical equipment available
for purchase or rental
Our support
Third-party payment management
Free and discreet delivery
A dedicated space for advice and support
Our partners
+352 35 02 20 - 56
ordonnance@hospilux.lu
A dedicated area for this service
Our teams are here to answer all your questions !
Contact us directly for personalized
support and care
I would like to rent :
The Flocare® Infinity™ II pump is an enteral nutrition pump. It enables the delivery of nutrients through a controlled flow rate (with flow rates and volumes selectable in 1 ml increments).
The Flocare® Infinity™ II pump is suitable for all patients requiring pump-assisted enteral nutrition. It is ideal for use both in hospitals and at home.
-Explanation and step-by-step guide
To obtain a portable oxygen concentrator, a prescription from a pulmonologist is required. Prescriptions from general practitioners are not accepted by the CNS, therefore costs will not be covered. Hospilux handles the request for the CNS coverage approval and informs the patient as soon as it is available.
REQUIRED FOR RENTAL :
- Prescription from the treating physician
- CNS coverage approval
- Contact person
COLLECTION
Monday to Friday between 9:00 a.m. and 4:00 p.m. The device will not be delivered to the patient’s home; it must be collected in person, and the rental contract signed on site. Instructions for use will be provided at that time. For patients in nursing homes, Hospilux offers delivery.
VALIDITY
The CNS coverage approval is generally valid for 2 years. After expiration, the patient must submit a new prescription to request an extension. Without a valid prescription or CNS coverage approval, no device will be provided. If the approval expires without renewal, costs will be charged to the patient.
SELF-PAYMENT
Without CNS coverage approval, if the patient has a valid prescription from a pulmonologist, the full cost is the patient’s responsibility. Without a prescription, no concentrator will be provided.
INFORMATION REQUIRED ON THE PRESCRIPTION
- Name
- Address
- Social security number
- Date
- Doctor’s code
- Device and settings
- Reason for use
- Usage scenario (e.g., walking, shopping)
PICK-UP
Monday to Friday between 9:00 a.m. and 4:00 p.m. The device will not be delivered to the home; it must be picked up in person and the contract signed on site. Instructions for use will be provided.
VALIDITY
The CNS coverage approval is generally valid for 1 year. After expiration, the patient must submit a new prescription to request an extension. Without a valid prescription or CNS coverage approval, no device will be provided. If the approval expires without renewal, costs will be charged to the patient.
INFORMATIONS REQUIRED ON THE PRESCRIPTION
- Name
- Address
- Social security number
- Date
- Doctor’s code
- Device and settings
- Minimum/maximum oxygen rate
- Minimum/maximum heart rate
- Pulse (seconds)
- Reason for use
- Usage scenario
A prescription from a pediatrician is required. Prescriptions from general practitioners are not accepted. Hospilux will handle the request for the coverage authorization from the CNS and will inform the patient as soon as it is available.
PICK-UP
From Monday to Friday between 9:00 a.m. and 4:00 p.m. The device will not be delivered to the patient’s home; it must be collected in person, and the contract must be signed on site. Instructions for use will be provided.
VALIDITY
The coverage authorization is generally valid for one year. Once it expires, the patient must submit a new prescription to request an extension. Without a valid prescription or coverage authorization, no device will be provided. If the authorization expires without renewal, the costs will be charged to the patient.
INFORMATIONS REQUIRED ON THE PRESCRIPTION
- Name
- Address
- Social Security Number
- Date
- Doctor’s Code
- Device and Settings
- Reason for Use
- Usage Scenario
A prescription for the device from a pulmonologist is required, as well as a separate prescription for the accessories (consumables). Prescriptions from general practitioners are not accepted. We will request the coverage authorization from the CNS and inform the client once it is available.
PICK-UP
From Monday to Friday between 09:00 and 16:00. The device will not be delivered to your home; it must be collected in person, explained on site, and the contract must be signed on site. For patients in nursing homes, we offer delivery.
VALIDITY
The coverage approval is generally valid for 1 year. After expiration, the patient must submit a new prescription to request an extension. Without a valid prescription or coverage approval, no device will be provided. In case of expiration without renewal, the costs will be charged to the patient.
REQUIRED INFORMATION ON THE PRESCRIPTION
- Name
- Address
- Registration number
- Date
- Doctor’s code
- Device
- Rental contact
Contact our Prescription service :
