Quality Charter
1
COMMUNICATION
We are committed to ensuring that all useful and necessary information is shared effectively to guarantee the smooth running of our company’s services and to excel in our work.
All requests from our customers and suppliers must be carefully analyzed and then directed to the most appropriate departments in order to respond as quickly as possible.
2
PROFESSIONALISM
We are able to accept constructive criticism and question ourselves in order to improve.
We aim to be an essential partner through our expertise, our professionalism, and our personal commitment.
In order to fully meet our customers’ expectations, we require the highest level of service from our suppliers.
We are committed to establishing, maintaining, and developing a relationship of trust, while ensuring the continuous improvement of our services.
Our activities are at all times compliant with the applicable laws and regulations in force.
3
COMMITMENT
We aim to be the ideal partner for our customers and suppliers by fostering a climate of trust. We act as reliable advisors by actively seeking constructive and positive dialogue. We maintain constant attention to the follow-up and ensure the fastest and most accurate handling of our external partners’ requests.
4
RESPECT
Our goal is to welcome all our clients and partners with helpfulness and understanding of their needs and wishes.
In all our actions, we show deep respect for both our partners, their decisions and actions, as well as for ourselves, the solutions we offer, and our services.
Each member of staff must respect the principles of loyalty and integrity towards customers and suppliers.
We respect and protect the confidentiality of all information.
5
KNOWLEDGE
Understanding Customer Needs
Our aim is to find the most suitable solution for our customers.
We are flexible and attentive to their needs. It is our diligent relationships with our suppliers, as well as our thorough knowledge of their products and processes, that allow us to find the most appropriate and beneficial solutions for our customers.
Our teams therefore work together at all levels (price, quantity, delivery time, transport costs, storage, special manufacturing) to ensure appropriate delivery.
6
TRAINING
Continuous Professional Training
We could not ensure exemplary quality of our services without continuously developing our skills.
We aim to be permanently the best trained in order to be a reliable and proven reference, both for our customers and our suppliers.
The staff of HOSPILUX S.A.