Quality charter
1
We believe that it is important to share all information that is useful and necessary to the smooth running of the services we provide as a company in order to excel at what we do.
All requests from our clients and suppliers must be carefully analysed and then forwarded to the most appropriate departments in order to respond to them as quickly as possible.
2
We welcome constructive criticism and like to challenge ourselves to keep improving what we do.
We want to be the partner of choice thanks to our expertise, reliability and personal involvement.
We require the very best from our suppliers in order to enable us to fully meet our clients’ expectations.
We are committed to establishing, maintaining and developing a trusting partnership while ensuring that we continuously improve our services.
We operate in accordance with the current applicable laws at all times.
3
We want to be the perfect partner to our clients and suppliers by creating a sense of trust. We offer quality advice and diligently seek to establishment a positive and constructive dialogue. We continuously strive to forward and follow up on requests from our external partners as quickly and accurately as possible.
4
It is important to use to be welcoming and helpful towards our clients and partners when it comes to understanding their needs and wishes.
We demonstrate a deep respect for our partners and their decisions and actions, as well as for ourselves, the solutions we offer and our services, in everything we do, and every member of staff must uphold the principles of loyalty and integrity towards clients and suppliers.
We respect and protect all information of a confidential nature.
5
Knowledge of the client’s needs
We aim to identify the most appropriate solution for our clients and are flexible and attentive to their needs. It is our conscientious relationships with our suppliers and our thorough knowledge of their products and processes that enables us to identify the most appropriate and beneficial solutions for our clients.
Our teams work together on all levels (price, quantity, delivery time, transport costs, storage, special production, etc.) to ensure appropriate delivery.
6
Continuous professional development
Only by continuously refreshing our skills can we guarantee the exemplary quality of our services.
We strive to be a reliable benchmark with a proven track record where both our clients and our suppliers are concerned by continuously improving the training we provide for our employees.
The HOSPILUX S.A. workforce
