We aim to ship within 24h on business days, for orders placed before 2pm and as long as the items are in stock. For more detailed information regarding your order, please get in touch with our logistics department : service.commande@hospilux.lu 

Once your purchase has been sent out, you will get a confirmation email. You can also follow the status of your order by logging into your account and accessing “Follow your order”.

You can contact our customer service team by phone on +352 35 02 20-1  or by e-mail at hospilux@hospilux.lu. Alternatively, you can fill in the contact form on our website. Our team will be happy to answer all your questions and resolve your problems as quickly as possible.

At Hospilux, we take the protection of your personal data very seriously. Our privacy policy explains how we collect, use and protect your information. You can view our full privacy policy on our website. shop.hospilux.lu/en/privacy-policy

Our online store is open 24 hours a day, 7 days a week, so you can place your orders at any time. Our team is also available to answer your questions by telephone on +352 35 02 20-40 or by e-mail at: boutique@hospilux.lu during our normal opening hours. Our boutique is open Monday to Friday from 08:30 to 17:30 and Saturday from 09:00 to 13:00.

We are committed to providing high-quality products that meet the most stringent safety standards. Our products undergo rigorous quality controls to guarantee their reliability and safety. We also work closely with reputable manufacturers who comply with international quality standards.

Online on our webshop, availability of each product is displayed in real time. If a product is available, it’ll be displayed on the product page and in your basket. If it’s not in our stock, you can get in touch with us to know it will become available again.

2 possibilities:

  • Your order has not yet been dispatched: you may cancel your order and to do so please contact us as soon as possible by telephone or email with the details of your order.
  • Your order has already been shipped: you can still return it according to our returns and exchange policy

Yes. We do have specific partnerships with renown suppliers and manufacturers in the medical field. They allow us to offer a wide variety of quality products as well as getting the latest technological innovations in the market.

If you want to know more about our sustainability practices, please check nos engagments, Certifications and quality charter.